Overview.

The Webcast series is distributed to users over the Internet using Adobe Acrobat Connect Professional, which is a Web conferencing system that allows you to view PowerPoint slides and an audio stream of the live presenters. To test your computer for compatibility, visit here. For answers to frequently asked questions related to the technology, visit: http://www.adobe.com/products/acrobatconnectpro/productinfo/faq/

Registrations are for a single computer, not a person. Any number of people may participate at that computer through the single Web link provided by the registration. However, one registration fee allows you one login, which includes the e-mail with which you register and a password given three to five business days prior to the scheduled event.

The JAN Webcasts are currently free for one login. One login is permitted per site. Contact JAN directly for more information.

Accessibility.

All registrants will receive training materials for each session, which will be sent via e-mail three to five business days prior to the scheduled event. These materials will be in an accessible format and may include Microsoft Word and PowerPoint as well as Adobe PDF files. Alternative format (large print, computer file, Braille) is provided upon request.

Real-time captioning is available for every Webinar by Alternative Communication Services (ACS). Captioning is provided via your Web browser using the Flash plug-in. To see a demo and make sure it works on your computer, go to http://www.acscaptions.com/subpages/WordStream.asp

Frequently Asked Questions.

Question: Do I need a telephone?

Answer: No. The Webinars do not use the telephone.

Question: What is required to run the webcast on my computer?

Answer: Most computer operating systems have the necessary software and hardware to run a Webinar. You do need computer speakers to hear the audio. Internet Explorer 6.0, FireFox, or other Internet browser with the latest version of the Macromedia Flash plug-in are usually already installed on most computers. To see if you have Flash Player installed on your computer, go to: http://www.macromedia.com/software/flash/about. This site will tell you if you have Flash Player installed, and what version. If your version is not at least 6.0.79 or higher, or if you don't have the Flash Player installed, you can install it by visiting the link below: http://www.macromedia.com/go/getflashplayer

Question: Why do I get a message that says the meeting has been placed on hold?

Answer: The reason you cannot get in is because the meeting has not started. The meeting will open as soon as the moderator starts the meeting.

Question: Do participants have voice capabilities?

Answer: No. Only trainers have this capability.

Question: Will a dial up connection affect the performance of the webcast?

Answer: Dial-up users may experience slower performance. You may experience lower audio quality and lag problems. We do not recommend the use of a dial-up connection.